Refund Policy of Webzolve Marketing

Our company offers a 30-day money-back guarantee to all its clients, which means that in case your work has not started within the time period of two weeks from the date of payment, you get your money back. Putting forward such an offer itself shows the confidence that we have in our SEO team’s knowledge and expertise. However, since SEO is a time-consuming process and outstanding results cannot be achieved within such a short span. It surely requires the application of well-planned and effective search engine optimization services. Moreover, sometimes it pays well to be patient! Our customers are free to analyze our approach for the first 30 days and request a refund in case their work is not started.

Our money-back guarantee comes with the adjustment of the costs levied on the total number of man-hours used to carry forward the work on your project, until the day you have filed the refund request with us. Every step of the SEO project obviously involves a tremendous amount of planning, knowledge, technology, reporting as well as other backend SEO jobs. After deducting a fair price for all these services, the rest of the money is given back to you.

For a clearer understanding of our ‘Refund Policy, please read the following carefully:
After you have requested a refund, you will –
Get back 100% money for the unused hours.
Get back 30% of the total cost of the already spend man-hours.
To get the money back, you must file your request within 30 days, from the date of the commencement of the project with us.

Our refund policy has been devised to define the situations under which WebZolve Marketing will provide a refund, the procedure for claiming a refund, and the responsibility of WebZolve Marketing in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized to better our website’s content, to notify the clients about our website updates, or to look into the problem with their requests. In case you do not want to receive any emails from us in the future, please inform us by writing to us either through e-mail or letter.

Coverage & Scope

• Our refund policy covers the refunds by WebZolve Marketing and/or a website owned and managed by WebZolve Marketing.
• This policy does not have any application for companies that are not owned or controlled by WebZolve Marketing or for persons not employed or managed by WebZolve Marketing. This includes any third-party service and/or product providers bound by contract and also, any third-party websites to which WebZolve Marketing’s website links.

Filing a Complaint

• At WebZolve Marketing, we take every project with the final product in sight. It is as much our responsibility as the clients. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
• Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at info@webzolvemarketing.ie for a final dialogue prior to requesting a refund.
• Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for refund At WebZolve Marketing, every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Website

Web / Graphic design

Delivery Time

• Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receiving the upfront payment date and will take 180 Days to refund the amount.
• Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
• No refunds: If the project has been completed and uploaded on the server.

Logo design/brochure design

• Full refund: In cases where the project has not been started or if the initial design style has not been approved.
• Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
• No refunds: If the project has been completed and uploaded on the server.

Web programming

• Full refund: If the project has not been initiated.
• There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of the refund policy, the following delivery policy will hold true.
• A partial refund will be issued as per the judgment of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by WebZolve Marketing taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.

Dedicated Hiring (Offshore staffing solution)

NOTE: WebZolve Marketings delivery commitment is subject to:

• Full refund: If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff.
• Proportionate refund: In accordance with the amount of work done till the time client decides to cancel the order.
• No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.

Applicability of the Delivery Policy

NOTE: WebZolve Marketing’s delivery commitment is subject to:

• A project is not taken to be void unless the agreed-upon payments are clear.
• A refund policy is not applicable if the required information for the successful completion of the project is not given to us at the proper time. If there is a delay or failure in the completion of the project due to improper communication from the client, it cannot be attributed to WebZolve Marketing.
• If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, WebZolve Marketing is not liable to follow its delivery or refund commitments.
• There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Limitation of Liability

WebZolve Marketing’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point in time. WebZolve Marketing is not obligated for losses due to the services provided/ not provided or the delay in the same at any point in time. The liability to refund holds only if the project has been canceled by the client and such cancellation has been communicated to WebZolve Marketing in writing.

Processing of Refunds

The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project ie; refund by check or refund by credit card.

And The full refunds will be processed and mailed within 30 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project ie; refund by check or refund by credit card.

Changes

WebZolve Marketing may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of the WebZolve Marketing website after any such amendments automatically implies your acceptance of the same thereof.